Refund policy
Last updated: September 25, 2026
The short version
The Everyday Brief is an intimate garment worn next to the skin. For hygiene reasons we do not accept returns or exchanges for change of mind, wrong size or wrong shade. We do replace or refund anything that arrives damaged, defective, or that is not what you ordered, and we pay the return shipping in those cases. Use the size chart on the product page before you order, and write to us if you hesitate: we will tell you which size to take.
1. All sales are final
We cannot accept a return or an exchange because the size does not fit, the shade is not the one you expected, or you changed your mind. This applies to every order, including bundles. This policy is shown here, in the footer of every page, and at checkout before you pay.
2. Damaged, defective or wrong item
If your order arrives damaged, defective, or is not the item you ordered, you are covered. Email contact@riseandshape.com within 30 days of delivery with:
- your order number,
- a photo of the item and of the fault,
- a photo of the shipping label.
We answer within 1 business day. If the claim is accepted, we replace the item or refund it in full, whichever you prefer. We pay the return shipping and send you a prepaid label. You never pay to send back something that was wrong on our side.
Condition of items sent back
When we ask for an item back, it must be unworn, unwashed, with the tags and the hygiene liner still in place. An item returned worn or washed cannot be refunded and will be sent back to you.
3. Cancelling before dispatch
You can cancel an order free of charge for as long as it has not shipped. Email us with your order number as soon as possible. Once the parcel is handed to the carrier it can no longer be cancelled.
4. If we cannot ship on time
We ship within 1 to 2 business days. If we cannot ship within the time stated at checkout, or within 30 days where no time was stated, we will email you, give you a revised date, and you may cancel for a full refund. This follows the U.S. Federal Trade Commission Mail, Internet, or Telephone Order Merchandise Rule.
5. Refunds
Approved refunds go back to the original payment method. We issue the refund within 3 business days of approving the claim. Your bank or card issuer then takes its own time, usually 5 to 10 business days, before the money appears on your statement.
6. Lost or stolen parcels
If tracking shows delivered but you have not received the parcel, contact us within 7 days of the delivery scan. We open an investigation with the carrier and, depending on the outcome, reship or refund the order.
7. Questions
Email contact@riseandshape.com. We answer every message within 1 business day, Monday to Friday.